Question 1

How fast can you turn around a pre-approval for my buyer?

Accepted Answer

Usually within one business day of receiving documents, and same day when a listing demands it. You get told directly if anything needs more review.

Question 2

Do you take weekend and evening calls?

Accepted Answer

Yes. Offers do not only happen on weekdays, so Saturday and Sunday appointments and after-hours calls are part of how we work with agents.

Question 3

What is the scenario desk?

Accepted Answer

Send an address and a rough buyer profile and we return the financing structure, payment and any red flags - before the offer is written rather than after.

Question 4

Will you communicate directly with my client?

Accepted Answer

Yes, and we keep you in the loop at each milestone: application, approval, appraisal, clear to close. You are not chasing updates.

Question 5

Do you do co-branded marketing?

Accepted Answer

We produce co-branded buyer education, open-house materials and social content within compliance rules that apply to both licenses.

Question 6

Can you help a buyer who is not ready yet?

Accepted Answer

That is one of the most useful things we do. We give a written plan with the specific steps and a realistic timeline, then keep in touch until they are ready.

Question 7

How do you handle appraisal issues?

Accepted Answer

We review the report immediately, assess whether a rebuttal with comparable sales is credible, and give you the honest options rather than stalling.

Question 8

Are you licensed outside New Jersey?

Accepted Answer

Yes. Through PRMG we lend nationwide, so we can help with relocating buyers and out-of-state second homes anywhere in the country.

Question 9

Do you work with builders and new construction?

Accepted Answer

Yes, including extended locks where the program allows. Tell us the delivery window early so the lock strategy matches it.

Question 10

Can you finance condos in buildings other lenders decline?

Accepted Answer

Sometimes. Condo approval depends on the association's finances and documents; we review those early and know which programs have more flexibility.

Question 11

How do you handle multiple-offer situations?

Accepted Answer

We can provide a fully underwritten approval and speak directly with the listing agent to back your buyer's strength - with your client's permission.

Question 12

Do you have Spanish-speaking loan officers?

Accepted Answer

Yes. Several members of the team work with clients in Spanish from first call through closing.

Question 13

What happens if a file is going sideways?

Accepted Answer

You hear it from us early, with the options. Silence is what costs deals, so we surface problems while there is still time to solve them.

Question 14

Do you support first-time agent partnerships?

Accepted Answer

Yes. We work with newer agents on buyer preparation, listing-side pre-approval review and the education pieces that shorten their ramp.

Question 15

How do I start working with your team?

Accepted Answer

Call (973) 536-0276 or contact us to set an intro call. We will walk through how the scenario desk and communication cadence work.

Build a better buyer experience.

What do agents get from partnering with Got Mortgages?

How we support partners

Scenario desk

Buyer preparation

Co-branded education

GotMortgagesNJ.com

Got Toolbox platform

Who we partner with

Questions people actually ask

Let's build a repeatable buyer process together.

GotMortgagesNJ.com: the partner side of our business.

Got Toolbox: the platform we built for your business.